FAQ

01

What is the sizing of the collars and how should I measure my dog's neck?

We can't stress enough that you check our sizing chart carefully before ordering.  We want your collar to fit right the first time.  To measure your dog's neck, use a tape measure and loosely wrap it around the lower part of your dog's neck.  If you are ordering a martingale collar, be sure to also measure the widest part of your dog's head to make sure the martingale will fit over the head.  If you don't have a tape measure, use a piece of string and then lay it flat along a regular ruler.  If you are in doubt as to which size to order, please include the exact measurement of your dogs neck in the note section, or feel free to email us if you are unsure want size to order.  

Collar sizing is as follows:

X-Small: 8"-12" (best for toy breeds less than 12 lbs)
Small: 12"-15" (best for small dogs ranging from 15-30 lbs)
Medium: 14"-18" (best for dogs weighing between 30-45 lbs)
Large: 17"-24" (best for dogs weighing 45-70 lbs)
X-Large: 20"-29" (best for dogs weighing 70-100 lbs)
XX-Large: 28-34" (best for giant breeds)

Please note that long necked dogs like greyhounds and whippets will not follow the weight to collar size ratio)

WIDTH OF COLLARS:
If you are interested in trying a wider collar, please do this test first.  Take a piece of paper and cut a strip at the width you are interested in ordering.  Place it around your dogs neck and see if it looks like it would fit comfortably, or if it fits more like a turtleneck.   For the most part, 1.5" and 2" width collars are appropriate for dogs over 50 lbs, dogs with especially necks, greyhounds, whippets, italian greyhounds (in some circumstances).   If you have a dog that weighs under 30 lbs, most likely a collar over 1" is not appropriate.  

02

What is a martingale collar?

​A martingale is a type of dog collar that provides more control over the dog without the choking effect of a slip collar.

Martingale dog collars are also known as greyhound, whippet or humane choke collars. The martingale dog collar was designed for greyhounds because their necks are larger than their heads and they can often slip out of buckle collars. These collars have gained popularity among other breed owners in the recent past with many trainers now recommending them instead of choke chains or buckle collars.

A martingale collar is made with two loops. The larger loop is slipped onto the dogs neck and a leash is then clipped to the smaller loop. When the dog tries to pull, the tension on the leash pulls the small loop taut, which makes the large loop smaller and tighter on the neck, thus preventing escape. Properly fitted, the collar will be comfortably loose when not in use.  They can also be made with a buckle making it easier to get the collar on the dog.

03

Can I get a leash to match the collar?

Yes.  Leashes are available in all the same styles as the collars in lengths 2, 4 and 6 feet.

04

Returns, Exchanges & refunds

If you're not satisfied with your collar/leash or it doesn't fit, please email caninuscollars@gmail.com first to arrange to send it back for either a refund (minus shipping) or any necessary alterations.  
 

We do charge a 20% restocking fee on returns as all items are made to order.  

 

If you need a collar resized we ask for a $5 check or cash to be sent with the collar to cover return shipping and alterations plus any additional costs for changes in collar type, hardware or buckle typePlease include a note with what item you are exchanging for.   

 

If we made an error, all costs will be covered to get you the right item.  

PLEASE NOTE: If you customize your collar with a metal buckle, we do not accept returns.  We want your collar to fit right the first time so please take the time to measure your dogs neck and order the correct size.  If in doubt, email us.

05

Why doesn't my collar look exactly like the picture?

Due to the nature of the fabrics & because this is a hand-crafted item the collar bought may not be exactly as pictured.  Also the wider the collar, the more of the design that will fit, and conversely, the narrower the collar, the less design.  Most of our photos say what width is pictured.

06

What kind of buckle is on a cat collar?

We only use breakaway buckles for cat collars for your cat's safety.  These collars will open should the cat's collar get caught on anything and the cat struggle to get out.  If there is a collar design that is available in either 3/8" or 5/8" widths, please email us if you are interested in getting one with a breakaway buckle.

07

Do you ship internationally?

Yes we do ship internationally.  All international buyers are responsible for any customs taxes charged by your country however.  We do not pay these fees.

08

Should I walk my dog on a buckle collar?


Unless your dog is very well trained and does not pull at all, we do not recommend you walk your dog on a standard buckle collar.  Over time, the dog pulling will wear out your collar much faster and a plastic buckle will always be the weakest point of the collar.  If you would like a walking collar, we highly recommend either a martingale collar.   Or use a harness for walking.

SHIPPING & RETURNS

Collars are shipped via USPS first class mail with delivery confirmation domestically and via first class international mail overseas. Caninus Collars is a made to order company please allow 5 - 7 days for us to ship your order.

CONTACT US

Email:caninuscollars@gmail.com

Phone: 657-378-6079

 

Caninus Collars

PO Box 6291

Orange, CA 92865

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